Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you restock items that are sold out?
Many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.
Are your materials sustainably sourced?
New Chapter is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for our collections.
How should I care for my garments?
Care instructions are located on the internal tag of each garment. We recommend cold washing and air drying to maintain the longevity of the fabrics.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.